> For the complete documentation index, see [llms.txt](https://learning.loftyfiber.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learning.loftyfiber.com/floor-and-table-looms-purchasing-information-and-support/louet-floor-and-table-looms/louet-spring-loom/spring-loom-troubleshooting/support-methods.md).

# Support methods

**Louët Support** – Louët offers an online support system that includes hundreds of self-help articles, as well as a ticket-based system for submitting specific questions. Louët Support typically responds within 24–48 hours.

**Lofty Fiber Support** –\
If you purchased your Spring loom from Lofty Fiber, we are happy to assist with any post-purchase questions you may have. Our team includes several staff members who are highly knowledgeable about the Spring loom and ready to help in any way needed.

**First Steps** – Lofty Fiber recommends planning your first warp as a simple plain weave or a basic twill. This allows you to test your loom and become comfortable with its operation. Starting with a complex pattern while still learning your loom can be challenging, especially if any issues arise.