TempoWeave privacy policy

LOFTYFIBER PRIVACY POLICY

Effective Date: March 2024

LoftyFiber LLC (“LoftyFiber,” “we,” “our,” “us”) is committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our TempoWeave software, our website, or related services.

By using LoftyFiber products or services, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

We may collect:

• Name

• Email address

• Billing and payment information

• License registration details

• Support correspondence

• Account credentials (for online features)

1.2 Information Automatically Collected

When the Software runs, we may collect:

• IP address

• Device identifiers

• Operating system information

• Software version and activation status

• Installation and activation counts

• Crash logs and diagnostic data

• Usage patterns for product improvement

1.3 Content Uploaded or Shared

If you use sharing features (e.g., cloud sync, WIF sharing), we may process:

• WIF files

• Project names

• Metadata necessary for functionality

We do not access your Content except as required to provide the service.

2. HOW WE USE INFORMATION

We use collected information to:

• Validate and manage software licenses

• Detect unauthorized or illegal copies

• Deliver software patches and updates

• Provide customer support

• Improve product performance and features

• Process subscriptions and payments

• Maintain cloud-based services

• Comply with legal obligations

3. LEGAL BASIS FOR PROCESSING (GDPR)

For users in the EEA, the legal bases for processing include:

• Performance of contract (providing the software and services)

• Legitimate interest (fraud prevention, product improvement)

• Legal obligation

• Consent, where required

4. DATA SHARING

We may share information with:

• Payment processors

• Cloud hosting providers

• License compliance services

• Customer support tools

• Government or law enforcement (when legally required)

We never sell personal information.

5. INTERNATIONAL TRANSFERS

Data may be transferred to the United States. LoftyFiber implements measures such as:

• Standard Contractual Clauses (SCCs)

• GDPR-compliant service provider agreements

6. DATA RETENTION

We retain:

• Licensing data while your license remains active

• Billing data as required by tax law

• Support communications for quality assurance

• Diagnostic data for product improvement (limited time)

7. YOUR RIGHTS (GDPR, CCPA, AND OTHERS)

Depending on jurisdiction, you may have rights to:

• Access your data

• Correct inaccurate data

• Delete your data

• Object to processing

• Restrict processing

• Request portability

• Opt out of data sale (we do not sell data)

Requests may be sent to [email protected].

8. SECURITY

We employ industry-standard security practices to protect personal information, including encryption, access controls, and monitoring.

9. CHILDREN'S PRIVACY

LoftyFiber does not knowingly collect information from children under the age of 16.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Continued use of the Software after updates constitutes acceptance.

11. CONTACT INFORMATION

LoftyFiber LLC 415 E 1st Ave Easley, SC 29640 USA Email: [email protected]