Support methods

Good for both Spring 1 and Spring 2

Louët Support – Louët offers an online support system that includes hundreds of self-help articles, as well as a ticket-based system for submitting specific questions. Louët Support typically responds within 24–48 hours.

Lofty Fiber Support – If you purchased your Spring loom from Lofty Fiber, we are happy to assist with any post-purchase questions you may have. Our team includes several staff members who are highly knowledgeable about the Spring loom and ready to help in any way needed.

First Steps – Lofty Fiber recommends planning your first warp as a simple plain weave or a basic twill. This allows you to test your loom and become comfortable with its operation. Starting with a complex pattern while still learning your loom can be challenging, especially if any issues arise.